Frequently Asked Questions
Everything you need to know about bringing Boston International home.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer international shipping?
Currently, Boston International ships to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home decor items?
We accept returns on unused items in their original packaging within 30 days of delivery. Please note that seasonal and clearance items are considered final sale.
Are your napkins and paper products eco-friendly?
Yes, our high-quality paper napkins are printed with water-based inks and are bleached without chlorine. We prioritize sustainable sourcing for all our paper goods.
How can I track the status of my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What should I do if my order arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our customer service team within 48 hours of receipt with photos of the damage to arrange a replacement.